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Event Details
Second CRM OYB Workshop
“Second CRM OYB Workshop” is an intensive short duration workshop where we don’t just talk about CRM concepts but how they can be implemented usefully in your day to day operations to Organise Your Business. Second CRM consultants will share their knowledge and experience with you and help you understand the core benefits of implementing CRM through guided demonstrations of real software and also how you can reduce your initial investment by utilising MDEC Cloud Enablement incentive.
Objectives
By the end of the program, participants will be able to:
- Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers
- Use CRM for improving marketing, sales, and customer service
- Use CRM for improving staff productivity and external image
- Recognize best practices in implementing a CRM strategy
- Hands on using Second CRM, for creating leads, customers, quotes & invoices
- Learn how to take advantage of MDEC’s Cloud Enablement incentive, for implementing CRM Solution
Who Should Attend
- Marketing, Sales and Service professionals
- Middle- and senior-level managers from marketing, sales and operations, strategic planning and general management
- Senior technology and information managers who support marketing, e-business and CRM programs
- Product, brand, e-marketing and advertising managers
- Finance managers responsible for customer profitability measurements and analysis
Workshop Contents
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8:45AM – 9:15AM: Registration & Networking – 30 minutes
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9:15AM – 10:00AM: Overview of CRM – 45 Minutes
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- Defining CRM and Importance of CRM
- How CRM can help in Improving Sales & Customer Retention
- How CRM can help in Improving Internal Efficiencies & External Image
- Best Practices in Implementing CRM Strategy
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Session Mode: Presentation & Discussion
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10:00AM – 10:10AM: Q n A & Discussion – 10 Minutes
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10:10AM – 10:50AM: Second CRM - On Demand Customer Relationships – 40 minutes
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- Second CRM Basic concepts and Navigation
- Creating New Lead in Second CRM
- Converting Lead to Account (Customer)
- Creating Quote in Second CRM
- Creating Invoice from the Quote
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Session Mode: Hands On, Participants are required to bring Notebook for getting real experience. (wifi provided)
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10:50AM – 11:05PM: Q n A & Discussion – 15 Minutes
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11:05AM – 11:35AM: MDEC Cloud Enablement Incentive - 30 minutes
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- What is MDEC’s Cloud Enablement Incentive
- Eligibility Criteria and Process
- How to get Six Months Free subscription of Second CRM
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Session Mode: Presentation & Discussion. Participants are advised to bring Co Chop and ROC Form 9 to register for MDEC incentive.
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11:35AM – 12:00PM: Q n A & Discussion – 25 Minutes
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Some Refreshment, Networking & Good Bye
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Where
Plug & Play Technology Gardens
Level 7, The Gardens South Tower,
Mid Valley, Lingkaran Syed Putra
Kuala Lumpur,
Kuala Lumpur 59100
Malaysia
Hosted By
Soft Solvers Technologies
Soft Solvers Technologies is an MSC Status company, based in Cyberjaya. SoftSolvers offers Second CRM - an award winning, On Demand Customer Relationship Management Tool especially conceived for Small & Medium Enterprises, who have never used any automated tool other than MS Excel - Everybody’s First CRM. Second CRM help companies in Organizing Their Business, by managing Sales, Marketing and Customer Support efficiently using Internet Solutions.
